Synchronization Services

咨询和特殊项目

Plan for success. Whether you are about to take on network synchronization design, expansion, disaster recovery planning, Product Change Notice (PCN) implementation, or other special projects, our experts give you the planning advantage to start your project right. With deep technical expertise backed by unmatched knowledge in the synchronization marketplace, our consultants can ensure your project incorporates the proven best practices and technical efficiencies it needs to run smoothly. Along with the expertise to deliver special projects and custom plans, we offer flexible scope and pricing packages tailor-made to fit your unique needs.

Precision Time Scale Services - Precision Time Scale Generation and Distribution

Custom system development and integration to meet wide range of precision time and frequency applications. Microsemi designs and integrates complex timing systems to meet a wide range of applications. Systems that meet various levels of redundancy, provide multiple time and frequency outputs and apply the most accurate GNSS and SatCom techniques for measuring offsets between geographically dispersed clocks. All the hardware and software algorithms required to implement these systems have been developed by Microsemi and are backed by an extensive support network that includes, installation services, training, and long term maintenance.

Microsemi works with customers through each phase of the project life cycle to define and provide:

• Derivation of specifications
• Design
• Reliability Analysis
• 硬件
• Software
• Time Scale Rack Integration
• Acceptance Testing
• Site Installation
• Testing and Inspection
• Training
• Long Term Maintenance

维护Services

Contract-based maintenance programs from Microsemi provide a cost effective way to extend your expertise, increase your operating efficiency, and keep your vital telecom network equipment up and running. Services include round the clock technical support, hardware and software maintenance, spares support, and disaster recovery units that can go operational immediately in case of a service outage.

Global Technical Support
Our Technical Support staff is available globally, 24 hours a day, 7 days a week, 365 days a year. Support is available for all Microsemi hardware, embedded software, firmware, Craft software and Network Management System (NMS) software. For your convenience, support is available on an hourly or annual contract basis. When you have a question, we are just a call or email away. Expert support personnel, including subject matter experts and design engineers can answer your technical questions, troubleshoot problems and resolve any issues quickly and efficiently.

Expert On-Site Maintenance
Available on a contract, or callout-basis, On-Site Maintenance service brings our technical support directly to you. If your Microsemi equipment problems can’t be resolved via telephone, one of our technical experts will travel to your location. We evaluate the equipment on-site, troubleshoot the problem, and make any necessary repairs using field-replaceable plug-ins or spares to resolve an equipment problem (spare parts are supplied by the customer or Microsemi’s Express Loaner Service). On-Site Maintenance services are available on an annual contract basis with guaranteed response times or on a case-by case basis as needed.

Extended Warranty
Extended Warranty contracts extend the initial return-to-factory repair warranty services for Microsemi hardware products. By providing you with a contract return authorization number you avoid the time and expense necessary in requesting, purchasing and processing payments for individual repairs. We guarantee certified factory repair and an update to the latest revision level (when appropriate). An Extended Warranty contract includes guaranteed repair turnaround time so you get the service you need as quickly as possible.

备件支持
我们构建Microsemi产品耐用。yabo154. vip然而, when a unit fails, you want it replaced as quickly and with as little effort on your part as possible. With a Spares Support contract a single phone call is all it takes to obtain advance replacements for any failed units, without the need for time consuming purchase orders to obtain replacement spares or schedule repairs. Call us and we send a Microsemi replacement unit to your location, along with a pre-paid return waybill and packaging for the failed unit. You keep the spare and return the failed unit to our regional warehouse.

网络时间服务器快递贷款服务yabo8855下载
Ensure maximum uptime for your enterprise. In the event your time server fails our Express Loaner Service ships a loaner network time server overnight to your location. Simply place a call to Microsemi Global Services and tell us the model of your Microsemi time server. We ship that model overnight to your specified location anywhere in the United States or Canada.

Software Maintenance
Trouble-shooting and problem resolution is just the beginning of the Software Maintenance services we offer. Software Maintenance contracts provide an outsourced solution to supporting the operation and maintenance of your sync network. We offer 24x7x365 global technical support for installation, operation and maintenance of Microsemi software. We perform on-site installation of new releases. Our staff can remotely monitor the health of your network, and dispatch maintenance personnel to resolve alarms as required. During the contract period, we keep your software up to date and operational with patches, point releases, maintenance releases, and related documentation for your purchased version.

Direct Cesium Tube Replacement
Direct Cesium Tube Replacements renew your cesium tube life span and restore performance for far less than the cost of purchasing a new unit. Factory installed and guaranteed replacements are available for many models of cesium instruments manufactured by Microsemi, Agilent® and FEI®. Both standard performance and high performance cesium tubes are available.

Calibration Services
Microsemi calibration service for selected cesium, rubidium and quartz instruments helps ensure your unit’s accurate performance in critical, high reliability timing applications. Cesium units undergo a Frequency Accuracy Stability measurement in our factory, and are calibrated to published specifications from the United States Naval Observatory (USNO). Rubidium and quartz units are calibrated to our factory standard specifications. We also conduct a physical evaluation of each product, so if your unit needs any repairs, we’ll let you know.

All-Inclusive Statement Of Work
在我们提供任何维护服务之前，我们澄清您的要求并收集信息。全面，全包的工作声明指定了工作范围，确定了关键问题，并提供摇滚固体报价，因此一旦工作开始，就没有昂贵的惊喜。我们的工作质量确保您的设备是第一次按时和预算安装的设备。

Repairs
Customers may request and purchase repairs on a case-by- case basis. We offer return-to-factory repairs for most current and discontinued products. To request repair work, simply submit a “Request a Repair” form or call one of our call center locations

Engineering and Installation

Flexible Installation Service On Your Schedule
当您需要安装设备时，并立即运行并立即运行，我们可以安排抢先安装以满足您的需求。我们的灵活调度服务可以在正常营业时间内或之后安装yabo7comMicroSemi设备。当您的MicroSemi设备到位时，我们只考虑安装完成并正常工作。当您为多个单位购买安装服务时，我们会自动包含项目管理和状态报告，无需额外收费，以帮助您保持控制项目。

Site Survey Plans for Success
我们的网站调查服务确保您的安装proceeds smoothly. A pre-installation checklist identifies any issues before work begins so we can plan around them. With a Site Survey we know ahead of time exactly what you need for a successful installation, including details like cable length, type of conduit and optimum GPS antenna location (if applicable).

Training

Product Training
从全球Ser Microsemi产品培训课程vices (SGS) focus on the application, operation and maintenance of Microsemi products. Taught by our expert instructors, students receive training in functionality, troubleshooting, installation, and maintenance. Properly trained employees, who know how to keep Microsemi products operating at peak efficiency are one of the best, most cost-effective investments you can make in your system or network.

Equipped with a thorough understanding of our products and their operational requirements, a trained staff can stop problems before they start, saving enormous amounts of time and money. If a problem does arise that can’t solved immediately, your trained staff will have the familiarity they need to trouble shoot the issue and resolve it quickly with our telephone Technical Support staff.

Synchronization Professional Development
课程密集，手涵盖同步和定时技术，规划和实施的关键方面。非常适合那些新的同步，同步人员的管理者，或者寻求扩展其核心知识的退伍军人，这是一个加快解决的解决方案，用于持续的专业开发和掌握同步技能。

Custom Training
定制培训为您带来培训。我们有多年的经验与客户合作，定义教学计划以满足其独特要求。我们的教师与您的员工合作开发课程，定义了指导的长度和范围，然后在您指定的位置或在我们最先进的培训设施中提供定制培训计划和研讨会。

Train the Trainers
For customers with their own training staff, and large numbers of employees, our Train the Trainers licensing program provides a cost-effective way to bring your staff up to speed. In addition to expert trainer instruction, you receive a license to reproduce and modify our training materials for your use. We will also send you any course updates we make for as long as we offer the course.

质量Guaranteed
我们的目标是为所有员工提供有效的培训，确保他们拥有正确运营和维护MicroSemi设备所需的同步和时间技能。参加课程的学生必须通过课程以获得完成证书。如果学生对课程不满意，我们将在必要时审查与您的情况并恢复免收费。